When faced with the choice between waiting in line or leaving, here’s a tip that works most of the time, to start an email conversation with the conference speaker. The…
I attended a conference today. And the executive introducing the keynote speaker repeated his name and title, not 30 seconds after he was just introduced. This reduced his communication effectiveness…
Carol, one of my clients, called today. She asked about how to invite a business acquaintance to lunch. Before answering, I asked a few questions to probe a little bit…
Anxious is a word all too often misused. You’ll hear people, whether in the workplace or socializing, saying, “I’m anxious to meet Julie.” Or “I’m anxious to tell you about…
Just the other day I went to Bagels n' Grinds for a breakfast meeting to catch up with one of my clients. After ordering my bagel and egg sandwich, the…
How well do you inspire others? Do the people on your team consistently exceed your expectations? Or do you wish there was a way you could simply get them to…
Here's a quick story about "asking." A very good friend, William, is seriously contemplating a summer trip to Europe. There are so many good reasons to go. Unfortunately, there is…
James Nathan Miller made an interesting observation some 50 years ago: “Conversation in the U.S. is a competitive exercise in which the first person to draw a breath is declared…
In today's go-go-go world, people want and demand information to be on point. Once you get the reader's attention, you can then offer more details. People read about 200 to…