James Nathan Miller made an interesting observation some 50 years ago: “Conversation in the U.S. is a competitive exercise in which the first person to draw a breath is declared…
At lunch yesterday, a good friend asked my advice about her handshake. Carol said, in the last month or so, she noticed people she met often commented something to the…
In today's go-go-go world, people want and demand information to be on point. Once you get the reader's attention, you can then offer more details. People read about 200 to…
Want a good way of creating drama and adding suspense to your stories? Set near-impossible goals. As an example, imagine you are in the movie theater watching Raiders of the…
Imagine you arrive at a lunchtime networking event. It takes place in a hotel conference room, comfortably sitting 150 people. As you enter through the main doors, you briefly stop…
I can still remember the poster I saw last year on the wall of the gym, alongside the basketball court. It featured a quote by Dennis and Wendy Mannering that…
Since first posting our list of the Top 50 Communication Mantras in 2011, the list has stayed relatively the same. With the various issues buzzing around all of us related…
The art of the “pause” – knowing when to use a short one or long one – offers many benefits to speakers, presenters, and trainers alike. Mark Twain has a…
In my younger professional days, I had a lunch meeting with a more seasoned and more senior person than me. Let's call him James. As he was talking, I was…