Customer Service Archives - Page 2 of 7

cartoon showing disregard for customer service with the boss holding the lever to open the trap door to drop the customer service department director into the abyss, black and white with caption "Roger, customer service is a thing of the past."

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What Happened to the Good Old Days of Excellent Customer Service? And the Power of a Referral?

"Tom, Would You Like to Help this Gentleman?" with gentleman referring to me. Can you believe, "Not Really," was his response. The story below... PART 1: BRAND NEW CAR My…

Ira KoretskyJuly 11, 2018

congrats winning lottery ticket - ira koretsky with young woman at bagels n grinds demonstrating outstanding customer service and friendly attitude

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Give Them a Winning Lottery Ticket – Story of Customer Service

Just the other day I went to Bagels n' Grinds for a breakfast meeting to catch up with one of my clients. After ordering my bagel and egg sandwich, the…

Ira KoretskyJuly 2, 2018

white line paper, ripped into an 1/8 of a sheet, pinned to a cork board, phrase allways chek for speling erors, important for spelling

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Good Spelling Leads to Good Selling – Building Relationships One Letter at a Time

When I was an undergraduate marketing student at Fairfield University, my English professor would remind us of this simple admonition: "Can't spell, can't sell." I didn't appreciate the power of…

Duane BaileyJune 25, 2018

photographer facing his lens directly toward us, big bold text "Together, SmugMug and Flickr at long last"

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Flickr has Agreed to be Acquired by SmugMug

If you are a Flickr or SmugMug user, look in your inbox for this email... --- We’re excited to announce that Flickr has agreed to be acquired by SmugMug, the…

Ira KoretskyApril 24, 2018

man with letters coming out of both ears demonstrating active listening

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Master the Art of Active Listening

James Nathan Miller made an interesting observation some 50 years ago: “Conversation in the U.S. is a competitive exercise in which the first person to draw a breath is declared…

Ira KoretskyApril 9, 2018

large text, K-N-O-W with K and W black, NO in orange to highlight that to get to no, you have to Know first

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No is Yes in Disguise – Why No is Better than Yes

"No" often hides the door to "yes." This insight was shared to me many years ago by one of my mentors. And what he explained to me was that you…

Ira KoretskyApril 2, 2018

business executive working on laptop, writing short emails to ensure they get read

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Want Your Emails Read? Keep them to 50 Words

In today's go-go-go world, people want and demand information to be on point. Once you get the reader's attention, you can then offer more details. People read about 200 to…

Dave MichaelsFebruary 12, 2018

confident women, with strong and positive attitude doing yoga atop a rock cliff hundreds of feet in the air

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If Attitudes Are Contagious, Is Yours Worth Catching?

I can still remember the poster I saw last year on the wall of the gym, alongside the basketball court. It featured a quote by Dennis and Wendy Mannering that…

Duane BaileyJanuary 23, 2018

night time city photograph with slow motion car lights of white, yellow and red streaking colors with overlay text 50 business storytelling mantras to live by 2018

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50 Communication Mantras to Live By 2018

Since first posting our list of the Top 50 Communication Mantras in 2011, the list has stayed relatively the same. With the various issues buzzing around all of us related…

Ira KoretskyJanuary 10, 2018

screen shot of Forbes World's Most Powerful People - Jeff Bezos, CEO, Amazon Ranked #14

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Wisdom from Jeff Bezos, CEO of Amazon and CEO of Washington Post

In this blog series, "Wisdom from," we look to successful leaders around the world, past and present, to see what insights they can share with us to make us better people,…

Ira KoretskyDecember 18, 2017

Customer Service

What Happened to the Good Old Days of Excellent Customer Service? And the Power of a Referral?

Give Them a Winning Lottery Ticket – Story of Customer Service

Good Spelling Leads to Good Selling – Building Relationships One Letter at a Time

Flickr has Agreed to be Acquired by SmugMug

Master the Art of Active Listening

No is Yes in Disguise – Why No is Better than Yes

Want Your Emails Read? Keep them to 50 Words

If Attitudes Are Contagious, Is Yours Worth Catching?

Wisdom from Jeff Bezos, CEO of Amazon and CEO of Washington Post

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