Customer Service Archives - Page 3 of 7

monk contemplating life with a large monastery in the distance, expansive and gorgeous scenery, demonstrating the importance of listening and keeping your tea cup empty

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Stop! The Cup is Full – No More Will Go In! – Guest, Ian Blei

Virtually every "Improve Communication" thesis I’ve read or presentation I’ve seen, deals in great depth with how to transmit what you want to say. They talk about your tone, projection,…

Guest AuthorSeptember 12, 2017

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Today Story – Loyalty, Coupons, and Humor – How they Go Together

Over the weekend my family and I went to the mall to do some shopping. We went to Macy's. When it came time for us to put all of our…

Ira KoretskySeptember 6, 2017

speaker addressing a large audience, many audience members raising his or her hands to ask a question

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How We Answer a Question Says More About Us and Our Ability to Lead than the Answer Does

As leaders of businesses, governmental agencies and associations, we encounter questions from those we lead through a variety of media – public speaking forums, face-to-face conversations, email, blog posts and…

Dave MichaelsJanuary 15, 2017

Pedestrian suspension bridge over a beautiful blue river with overlay text 50 business storytelling mantras to live by 2017

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50 Communication Mantras to Live By 2017

We have a variety of templates and guides in the office. Guides for writing articles, blogs, marketing documents, tip guides--you name it. In 2011, nearly 10 years after starting The…

Ira KoretskyJanuary 11, 2017

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Interaction is the Foundation of a Extraordinary Customer Experience

If you've ever been to a live show at Radio City Music Hall, a performance on Broadway, or an improv performance at a local comedy club, you've undoubtedly seen the…

Duane BaileyOctober 11, 2016

jamie notter in a suit jacket and formal shirt, looking confident, tells a story of the last orange, about conflict resolution

Blog

The Last Orange – A Story of Conflict Resolution, Story

I give a LOT of presentations about conflict resolution and negotiation, and I’ve learned that the best way to teach some of the most important principles is by telling a…

Guest AuthorJuly 12, 2016

black background, large stylized font, be nice

Blog

Just Be Nice with Your Words

Negative words, whether used on purpose or by accident, can have a big impact on your audience. Potentially, an impact you did not want or plan for. Imagine you are…

Ira KoretskyApril 20, 2016

love letter with old style typewriter on wooden table, first line of Elizabeth Barrett Browning's sonnet, How do I love thee?, all for the word but

Blog

Mr. Right But – A Tragic Love Story of a Man Who Loved “But”

Here’s a tragic love story (read with a little sarcasm and satirical intent). One for the record books. During a client meeting, Jeremy* said the dreaded b-word, "but." A few…

Ira KoretskyMarch 23, 2016

Orange red rock formations in the background with highway that bisects the photo with overlay text 50 business storytelling mantras to live by 2016

Blog

50 Communication Mantras to Live By 2016

I have been sharing The Chief Storyteller®'s Top 50 Communication Mantras for quite a few years now. Some folks have told me in person or through email there are always…

Ira KoretskyJanuary 6, 2016

Exhibitor at a conference, booth babe, booth hunk, need and importance of smiling to attract visitors

Blog

Conference Exhibitor? A Smile is Your Best Secret Weapon

I was at a conference recently. After attending the last session of the day, which was at 4pm, I hurried over to the exhibit hall, as it was closing in…

Dave MichaelsOctober 15, 2015

Customer Service

Stop! The Cup is Full – No More Will Go In! – Guest, Ian Blei

Today Story – Loyalty, Coupons, and Humor – How they Go Together

How We Answer a Question Says More About Us and Our Ability to Lead than the Answer Does

Interaction is the Foundation of a Extraordinary Customer Experience

The Last Orange – A Story of Conflict Resolution, Story

Just Be Nice with Your Words

Mr. Right But – A Tragic Love Story of a Man Who Loved “But”

Conference Exhibitor? A Smile is Your Best Secret Weapon

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