In March of 2009, I met Seb Elsworth of the Association of Chief Executives of Voluntary Organisations (ACEVO). It was about 4 pm at a reception at the Great Ideas…
Here’s an “I-never-thought-it-would-happen-to-me” customer service story. My old Dell PC needs to be put out to pasture. When I open my many and diverse applications, the PC gets slower and…
Let me start by saying that I hate strategic planning, and so do many of the people who do it every one to three years. The number one complaint about…
This is a story, actually a horrible story that helped define a young man's actions for decades. Today, Paul's message, "Treat Everyone with Respect." Here's his story. In 1984, I…
Ron Rosenberg, colleague and friend, has a nice weekly newsletter called "Tricks & Tales." The sub-message for his newsletter is "Stories on Life and Business to Baffle, Entertain, and Amaze."…