As leaders of businesses, governmental agencies and associations, we encounter questions from those we lead through a variety of media – public speaking forums, face-to-face conversations, email, blog posts and…
We have a variety of templates and guides in the office. Guides for writing articles, blogs, marketing documents, tip guides--you name it. In 2011, nearly 10 years after starting The…
I give a LOT of presentations about conflict resolution and negotiation, and I’ve learned that the best way to teach some of the most important principles is by telling a…
Negative words, whether used on purpose or by accident, can have a big impact on your audience. Potentially, an impact you did not want or plan for. Imagine you are…
Here’s a tragic love story (read with a little sarcasm and satirical intent). One for the record books. During a client meeting, Jeremy* said the dreaded b-word, "but." A few…
I have been sharing The Chief Storyteller®'s Top 50 Communication Mantras for quite a few years now. Some folks have told me in person or through email there are always…
I was at a conference recently. After attending the last session of the day, which was at 4pm, I hurried over to the exhibit hall, as it was closing in…
Backstory: I had the honor and pleasure of doing a keynote program for the National Wood Pallet and Container Association annual conference (NWPCA) in 2014. I have known Brent, the…
I am a customer detective. I help companies understand more about their customers so they can help them connect to their brands. Understanding customers requires that you find “clues” across…
A 2014 U.S. Harris Poll conducted on behalf of CareerBuilder found that 43% of hiring managers use social media to screen and eliminate potential hires. TOP 3 REASONS TO ELIMINATE…