Today, I received a very nice walk-through demo of a potential service I am interested in buying. Wanda, the demonstrator, was using online collaboration software such that I could see everything on her desktop (“desktop share”).
Wanda had also invited one of her colleagues, Rod, to participate. Twice during our demo, Rob sent her an instant message. The instant messages offered advice as to what to say to me.
After the second instang message, I said to myself, “Ooops, she forgot we were all on desktop share and that I could see everything.”
After the demo, I sent a nice note letting her know about the desktop sharing and the instant messages “issue.” I thought it would be better for them to know than to make the same mistake in the future. I added some humor to ensure she would view it as helpful. Here’s what I wrote:
One suggestion Wanda. I hope that you find it helpful. Remind the team not to send you instant messages when you are sharing your desktop. Luckily, no one said that I look like a water buffalo.
Shortly thereafter, I received a note back with some humor mixed in as well:
We talked about that after the call. I appreciate the feedback very much. If anyone was going to be made fun of on the call I can assure you it would have been me.
I feel good that I helped. She feels good that it wasn’t a big deal.
p.s. If you are wondering why I chose water buffalo, it was the first thing that popped into my mind.
Photography Source: Pexels
