Customer Service Archives - Page 6 of 7

hand/finger pointing in the middle of a map at an illuminated person icon, with 20 more icons, showing relationships between champion and others

Blog

Keep Your Top Customers Forever with Expand by 8, Part 2

Article Summary: Has this ever happened to you? You have an excellent working relationship with a key decision-maker (let’s call her Susan) at BestClient Organization. Over time, you have built…

Ira KoretskyAugust 29, 2009

Blog

Keep Your Top Customers Forever with Internal Champions, Part 1

Article Summary: Has this ever happened to you? You have an excellent working relationship with a key decision maker (let’s call her Susan) at BestClient Organization. Over time, you have…

Ira KoretskyJuly 25, 2009

fedex home delivery truck with smiling driver, arms crossed, in a comfortable and natural pose, outstanding customer success story

Blog

Do What Robert Would Do – Customer Service Story

Here’s an “I-never-thought-it-would-happen-to-me” customer service story. My old Dell PC needs to be put out to pasture. When I open my many and diverse applications, the PC gets slower and…

Ira KoretskyApril 15, 2009

large, black water buffalo looking straight at the camera

Blog

I Wasn’t Called a Water Buffalo

Today, I received a very nice walk-through demo of a potential service I am interested in buying. Wanda, the demonstrator, was using online collaboration software such that I could see…

Ira KoretskyFebruary 4, 2009

large group of executives standing, with many holding folders or notebooks, reminding everyone of the importance of team work, integrity, and always tell the truth

Blog

If You Always Tell the Truth, You Will Never Have to Remember What You Said

Today, was part two of a workshop series on messaging, communication, and storytelling for the Entrepreneur Center @NVTC (Northern Virginia Technology Council). Part one was a week ago. I co-presented…

Ira KoretskySeptember 10, 2008

large audience of engaged professionals, understanding the importance of it's all about them

Blog

It’s All About Them – Simplifying Your Message

Today, was part two of a workshop series on messaging, communication, and storytelling for the Entrepreneur Center @NVTC (Northern Virginia Technology Council). Part one was a week ago. One gentleman,…

Ira KoretskySeptember 10, 2008

united airlines 777 was the plane I took oversease

Blog

I’m a Teacher I Tell Them…When in Reality, I’m a Turbulence Terminator

On my United Airlines flight to London, Heathrow recently, I met Hope, one of the nicest flight attendants. I was leaving for my upcoming training workshops/technical assistance training in Armenia,…

Ira KoretskyJuly 23, 2008

color solar system, 8 planets, with no pluto, as plutio was classified as a plutoid

Blog

Always Simplify Your Communication, Even if it is Rocket Science – The Saga with Pluto’s Name

Did you hear that The International Astronomical Union (IAU) declared Pluto a non-planet? They coined a new planet type, the "plutoid." That means, our solar system is now 8 planets…

Ira KoretskyJune 25, 2008

miniature executive sitting on top of a classic red telephone, having patience

Blog

I’m Patient! Why Hasn’t the [Blank] Called Me Back?

Why hasn't the interviewer, company, organization, hiring manager, HR department, contact, prospect, volunteer, or new networking contact called me back? How long do I wait? How long do I need…

Ira KoretskyMarch 12, 2008

night picture of tattoo parlor store front

Blog

Don’t Judge a Book by its Tattoo, Story

Ron Rosenberg, colleague and friend, has a nice weekly newsletter called "Tricks & Tales." The sub-message for his newsletter is "Stories on Life and Business to Baffle, Entertain, and Amaze."…

Guest AuthorJanuary 30, 2008

Customer Service

Keep Your Top Customers Forever with Expand by 8, Part 2

Keep Your Top Customers Forever with Internal Champions, Part 1

Do What Robert Would Do – Customer Service Story

I Wasn’t Called a Water Buffalo

I’m a Teacher I Tell Them…When in Reality, I’m a Turbulence Terminator

Always Simplify Your Communication, Even if it is Rocket Science – The Saga with Pluto’s Name

I’m Patient! Why Hasn’t the [Blank] Called Me Back?

Don’t Judge a Book by its Tattoo, Story

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