I was at a meeting recently where one of the participants emphatically declared that social media was all about creating great content. Period. An “if you post it, they will come” approach to building a presence across the digital marketplace, if you will.
As an experienced business storyteller and social media professional, I would have to disagree. Sure, content is important. Engaging others is equally, if not more important. Social media is not a one-way communication. It is not a conversation between a brand and a person. It is an interactive dialogue between two people who share a common interest. It is a forum for engaging others with compelling images, personalized stories and the exchange of information.
To help you understand how well you are engaging others across your social networks, consider using an application like Klout. Since it was updated in September 2012 to include a new feature called Klout Moments, I have been using it to help identify my own social media posts that have generated action (e.g., likes, RT’s, favorites, etc.) from the people in my networks. Klout Moments is a measure of influence and it tells me how the content I am posting is engaging the people I care most about.
So, as you build or modify your brand's social media strategy, be sure to include an equal focus on content and engagement. After all, when it comes to social media and the impact of these two elements on your strategy, it is an "and" conversation.
For more insights on social media branding and the relationship between content and engagement, please see:
• How to Measure Your Brand’s Storytelling Effectiveness in Social Media
• Branding Lessons from Social Media
• Brand Building Through Social Media
• Content is the New Currency for Brand Storytelling in 2013