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Wednesday, October 06, 2010

Tom, Would You Like to Help this Gentlemen? Can You Believe, "Not Really," was his Response

Written by  Ira Koretsky

We are in the midst of renovating our house. I am on the hunt for some matching wood floor pieces. I telephoned one company and was connected with a helpful and friendly sales person, Dave.

Later in the day I visited the store. Dave did not know I was going to visit his store. I asked for Dave and discovered he was on an appointment and would return tomorrow. I asked the man there if he could help me and he insisted that only Dave could help.

"I have a simple question...is there no one else available?" I asked.

Just then, down the stairs, definitely walking quickly, came Tom. The man helping me says to him, right as his hand is on the door knob to exit, "Tom, would you like to help this gentlemen?"

Tom looks at me and says, "Not really."

He then, embarassed, turns red, and says, "What can I help you with?"

I looked him in the eye and said, "I'm not doing business with someone who says that to me." I walked out and never looked back.

How in the world does someone stay in business with employees like that? I'd be curious to know if Tom was one of the owners...

People too often forget about the power of referrals.

Ira Koretsky

Ira Koretsky

Ira Koretsky is the president of The Chief Storyteller®, a boutique marketing and sales consulting firm. He has delighted audiences around the world helping them achieve better business outcomes and accelerate their revenue with highly effective written, spoken, and social media communications. With over 25 years of experience, he is a sought-after global speaker, columnist, consultant, and executive coach. Twitter @chiefstorytellr   youtube.com/user/IraKoretskySpeaker

Website: www.TheChiefStoryteller.com E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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