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Tuesday, April 14, 2015

Why Every Organization Needs a Chief Happiness Officer

Written by  Duane Bailey

I was on Twitter recently when I stumbled upon a tweet by the Mother Nature Network on laughter. It contained a link to an article on the results of a recent study by Sophie Scott, a neuroscientist at University College London and part-time stand-up comedian.

She concluded from her study that people don't just laugh at things they think are funny. They also laugh to show positive feelings of likability, agreement and commonality toward others. In her words, "laughter is an index of the strength of a relationship."

I once worked for a senior executive who almost never laughed. Within weeks of her hire, the culture of the entire office changed. It went from a collegial, "we're all in this together," results-oriented atmosphere to a self-centered, fear and intimidation, activity-focused environment. Morale took a nose-dive and sales and marketing results soon followed.

Without exception, every successful sales and marketing organization I've ever been a part of has been led by a "Chief Happiness Officer." These are people who, in spite of their formal titles or official roles, manage to keep the rest of us from taking ourselves too seriously. They know that employees who like each other will focus more on achieving quantifiable wins for the team than on useless activities designed to promote their own self-interests. They know strong personal relationships bring out the best in everyone and allow the team to achieve more.

Take a moment to look around your office. Does your organization have a Chief Happiness Officer?

 

For more on the impact leaders have on organizational culture, please see:
How Important Is Your Internal Customer Experience?
Wise and Selfless Leadership Is No Fairy Tale
How You Treat Your Employees Matters
Your Employees Play a Leading Role In Shaping Great Brands
What Story Is Your Organizational Culture Telling?

Duane Bailey

Duane Bailey

Duane Bailey is a regular contributor to The Chief Storyteller® online conversation. He has helped organizations of all sizes drive growth in revenues and market share through the development and delivery of key business messages that resonate with target audiences. He holds an MBA in International Business and a BS in Marketing. He brings 28 years of experience in marketing communications and high technology sales.

Website: www.TheChiefStoryteller.com E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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